Returns Policy

Last updated: August 2026

Important notice: This site is an independent affiliate review of Osanix. Returns and refunds are handled directly by the official Osanix website and their customer service team. The information below is based on details provided by the manufacturer.

✓ 30-Day Money-Back Guarantee from Osanix

Osanix offers a 30-day money-back guarantee to Australian customers. If you are not satisfied with your purchase, contact Osanix customer service directly within 30 days of receiving your order to request a refund. Terms and conditions apply — see the official Osanix website for full details.

1. Your Rights Under UK Consumer Law

As a consumer in the UK, you have rights under the Consumer Rights Act 2015. You are entitled to remedies — including a refund, repair, or replacement — if goods are not of satisfactory quality, are not fit for purpose, or do not match their description.

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel online purchases within 14 days of receiving the goods (cooling-off period). The Osanix 30-day money-back guarantee provides additional protection beyond this statutory right.

Your statutory consumer rights under the Consumer Rights Act 2015 cannot be excluded, restricted, or modified.

2. Returns Conditions

The product should be unused and in its original packaging for a full refund under the money-back guarantee
Opened packaging may be covered by the guarantee if the product has not met expectations — contact Osanix customer service for guidance
Return postage costs may be the customer's responsibility where the reason for return is change of mind outside the statutory cooling-off period
Where a product is faulty or does not match its description, the seller is responsible for remedy costs under the Consumer Rights Act 2015

3. How to Initiate a Return

Contact Osanix customer service directly via their official website with:

Your order number
Reason for the return
Your contact details

We, as operators of this review site, cannot handle returns or refunds — all such matters must be directed to Osanix.

4. Refunds

Approved refunds are typically processed within 5–10 working days and returned to the original payment method. Exact timescales may vary depending on your bank or payment provider.

5. Faulty or Incorrect Products

If you have received a faulty or incorrect product, contact Osanix customer service immediately with photographs of the product and packaging. Under the Consumer Rights Act 2015, the manufacturer or seller is responsible for resolving such matters at no cost to you.